IKIGAI × JTB CORP

Project Documentation

IKIGAI Traveler
JTB Pilot Project

JTB Corp — a major Japanese travel conglomerate — is sending a survey delegation to Phu Quoc to evaluate IKIGAI's operating capability ahead of a longer-term cooperation decision. This charter aligns everyone involved (IKIGAI, Joy Travel, Techfis) on scope, ownership, and the timeline before the delegation arrives.
Client / PartnerJTB Corp
OwnerMs Ha, Mr Soda
Coordination LeadMs Yen
Arrival Window28 Aug – 1 Sep 2026
StatusDraft
Choose a chapter · arrow keys to navigate

Our Guiding Principles

Operating Brain, Not a Tour Seller

IKIGAI designs, coordinates, and controls quality.

Every task on this trip should demonstrate that IKIGAI can design the product, coordinate the ecosystem (Joy Travel, suppliers), and hold the line on quality — not just book logistics.

Discipline & Safety First

Consistent, safe execution builds trust.

JTB's decision to scale cooperation hinges on seeing disciplined, repeatable operations. No shortcuts under time pressure — the hotel/safety workstream is the highest-priority item in this charter.

Build for Reuse

This trip should leave assets behind, not just memories.

Venue lists, itinerary comparisons, and vendor data gathered now should become a standing resource for future trips and the planned OTA launch — not a one-off effort.

01Project Overview

Not a courtesy visit.
A decision trip.

JTB Corp's survey visit to Phu Quoc — the trip that decides the scale of long-term cooperation between JTB and IKIGAI.

Guest flow for this partnership
1
JTB
Client & delegation
2
IKIGAI
Operating Brain — design, coordinate, control quality
3
Joy Travel
Ground operations & staffing
4
Supplier
Hotel, venues, F&B, transport
5
Guest
The JTB delegation
02Background & Business Context

Not a marketing trip.
A due-diligence visit.

Why this trip is a due-diligence visit, not a marketing exercise — and what already assumes a "yes".

03Objectives & Success Criteria

Three things to prove.
One trip to prove them.

Three things this trip must prove to JTB — each with a concrete way to tell whether it landed.

04Scope

Not everything.
Just what moves the decision.

What this charter covers — and what is deliberately left for later.

This charter covers

In Scope

    Deliberately excluded

    Out of Scope

      05Master Tracker

      One board.
      Every task, every owner.

      The single source of truth — the full project on a week-by-week Gantt, and every task by person. Owners move their own tasks; PMO verifies and closes.

      Project Gantt — by workstream, week by week

      Open In progress Done Verified Blocked

      Tasks by person & week

      06Stakeholders & Governance

      Many hands.
      One final decision.

      Who's involved in this pilot, and who holds final decision authority.

      Organizations and their role in this project

      Decision & Escalation

      07Technology & Automation Support

      Less manual grind.
      More time for the trip itself.

      Added technical point of view: for each core workstream, where a system, an AI/prompt-based aid, or simple automation could reduce manual effort or risk.

      Guiding Principle

      Table 5 — Suggested technical support by workstream
      08Budget

      One number to defend.
      Not yet final.

      Cost consolidation across every workstream — figures still pending owner sign-off.

      09Previous Visit Feedback & Risk

      We've been told before.
      Now we fix it.

      What Team Japan told us after their last visit, and what could still go wrong before JTB's delegation arrives.

      Voice of the guest · Team Japan's last visit

      Risks & mitigations · four fronts, one control tower
      10Open Questions Before Finalizing

      Not locked yet.
      Here's what's still open.

      The gaps standing between this draft and a locked charter. Click an item to mark it answered — it's remembered on this device.

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        11Venues

        Where the delegation
        actually goes.

        Venues around the stay area — with distance to the hotel and airport. Pulled from Google or added by hand.

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        12Meeting Minutes

        What was said.
        What happens next.

        Centralized minutes from the coordination meetings behind this pilot — decisions and who owns the follow-ups.

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        13Files

        Shared documents.
        Versioned, together.

        A shared library for the team — upload anything, keep every version. Everyone can see everyone's files.

        Files
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        14Approval & Sign-off

        Nothing moves forward
        until this is signed.

        This charter is considered approved once signed below by the listed sponsors.

        Owner
        Ms Ha, Mr Soda
        Coordination Lead
        Ms Yen
        Date
        [YYYY-MM-DD]

        Related Documents

        Key deliverables tracked in the Master Tracker (section 05) — the outputs worth tracking as standalone files.

        Itineraries & Comparison Table → Daily Menu Proposal → Consolidated Budget →

        IKIGAI × JTB Corp — internal project documentation, not for external distribution.